What have you noticed?
- A rat seen near a building or storage area
- Damage around refuse or stored goods
- Repeated activity at the same location
These observations help begin an assessment; they do not confirm a diagnosis.
Separate the building from its surroundings
Give the exact place where you saw activity: a basement, loading door, bin area, yard or neighboring land. Explain which spaces you can arrange access to. An outdoor sighting alone does not establish an infestation inside a building, and work on another property needs its own arrangement.
Make monitoring and maintenance practical
For a business or shared property, identify who manages waste, deliveries and routine maintenance. Ask where observations should be logged and who will receive recommendations. Confirm whether the proposal includes monitoring, entry-point assessment or repairs, and how later visits are arranged. Keep the agreed boundary of the work in writing.
Before you arrange the visit
Give the full address, the affected rooms or structures and the person who can provide access. Confirm the work included, preparation, pricing and any later checks. Let us know if specialist access or a particular document is required.
Can a shared refuse area be included?
Yes, describe it in the enquiry and identify the manager who can authorize access. The assessment and any work must be confirmed for that space.