What have you noticed?
- Small elongated insects seen at floor level
- Recurring activity near stored paper
- Insects in a bathroom or lower-level room
These observations help begin an assessment; they do not confirm a diagnosis.
Include the material and the room
Describe where the insect was seen, its approximate size and any affected books, boxes or belongings. A single damaged item is not enough to identify the cause. Explain whether the area is used daily or was opened after a period of storage.
Keep moisture and pest work distinct
Mention known leaks, dampness or ventilation concerns. These details help frame the assessment, but a pest visit does not automatically include diagnosing or repairing a building moisture problem. Ask what preparation is useful without moving all stored materials into another room.
Before you arrange the visit
Give the full address, the affected rooms or structures and the person who can provide access. Confirm the work included, preparation, pricing and any later checks. Let us know if specialist access or a particular document is required.
Should stored boxes be moved before the visit?
Ask which walls or shelves need access first. Keep affected items identified so observations are not lost in a general clear-out.